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FAQ

If you experience any problems with 3D models or have any other questions please look through the questions below and see if the answers solve your issue. If you don’t find the answer you are more than welcome to contact us and we will solve your problem right away. Please help us assist you more efficiently by submitting as much information about your problem as possible.

  1. Why should I buy from your site?

  2. We offer high quality 3d models for low prices. We also provide excellent support for our customers.

  3. How do I pay for an item?

  4. We accept all standard online methods of payments. Please use a shopping cart for purchases. If you have any question please contact us.

  5. How can I get my order?

  6. You can download your order immediately as soon as you payment will be complete.

  7. How long does it take from payment to receive product?

  8. Credit Cards are processed immediately however some methods like e-Check and Bank transfers may take a few days to complete. During that time, your order will remain pending until your payment is cleared. Once that occurs, your order will be processed.

  9. I have paid for product but can’t download it because of some problems. What can I do?

  10. If you have any problems with downloading please contact us by e-mail we will check and if you have paid for the model we will help you to solve the problem.

  11. In case of lost of the file that I have bought from your site do I have a chance to download it one more time or I have to buy it again?

  12. Ones you have bought 3d model from our site you can download this model unlimited times for free.

  13. What should I do if I need to change the file format?

  14. To change file format please contact us and we will try to convert a model to any requested popular format.

  15. Can I get refund for the purchased product ?

  16. You can get refund if purchased product does not conform to his description or it has some error and we cannot correct errors or help with it. Please, contact us if you need to get a refund.

  17. What is your License agreement

  18. Just follow link: License agreement

  19. What is your Privacy policy

  20. Just follow link: Privacy policy

  21. Do I need to register to download free models?

  22. Registration process on our site is easy, fast and free. For downloading free 3d modest at first you must register.

  23. Can I have any discount?

  24. Yes, we often make a discount for particular products. Check our website for last information.

  25. I need a custom model created.

  26. Please contact us we will help you right away.

 
 
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